GoldenCrown Privacy Policy

At Golden Crown, we are committed to protecting your privacy and safeguarding every piece of personal information you share with us. This privacy policy explains how we collect, use, store and protect your data when you visit our website, create a Golden Crown Casino login, download our mobile app or use any of our gaming services. By registering an account or using our platform, you agree to the practices described below.

Who We Are

Our casino is operated by Metlait SRL, a company registered under the laws of Costa Rica, registration number 3-102-911867, with a registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold Licence no. 0000064, issued by the Tobique Gaming Commission, and operate our services in full accordance with the regulatory framework of that jurisdiction. Please note that all Paysafe transactions made through Golden Crown Casino online are processed by Tronabriz Limited, an independent payment processing partner.

Information We Collect

Here at GoldenCrown, we collect only the information necessary to provide safe and secure gaming services. When you register for a Golden Crown Casino account, we ask for your full name, date of birth, email address, phone number, residential address and payment details. We may also collect technical data such as your IP address, device type, browser information and geolocation to ensure compliance with our restricted territories policy.

• We gather registration data, including your identity and contact details
• We track your gaming activity, deposits, withdrawals and bonus usage
• We record your communications with our customer support team
• We collect technical and device data whenever you access Golden Crown Casino online or through our mobile app

How We Use Your Information

Our GoldenCrown platform uses your data to verify your identity, process deposits and withdrawals, prevent fraud and comply with anti-money laundering regulations. We use your information to personalise your gaming experience, manage your loyalty program status, calculate Complimentary Points and administer bonus codes such as those applied through a promo code for Golden Crown Casino. We may also use your contact details to send you promotional offers, unless you have opted out of marketing communications.

We use cookies to enhance your experience on Golden Crown Casino Online, remember your preferences, and analyse how you interact with our games and features. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit functionality on our site.

Verification and Know Your Customer (KYC) Checks

Before processing any withdrawal, we may require you to verify your identity by submitting a valid government-issued photo ID, proof of address and any additional documents we deem necessary. Bitcoin players must submit valid identification before depositing or placing bets. If false or incomplete KYC documents are provided, we reserve the right to refuse payout and terminate the account in question. This verification process protects both our players and our platform from fraudulent activity.

Sharing Your Information

We at GoldenCrown do not sell your personal data to third parties. However, we may share your information with regulatory authorities, licensing bodies, payment processors such as Tronabriz Limited, and fraud prevention agencies when required by law or necessary to operate our services. We may also share limited data with our game providers and software partners to ensure smooth gameplay across our extensive library of over 10,000 titles from providers including Betsoft Gaming, Playtech, BGaming, NetGame, and many others.

Mobile App and Device Data

Our GoldenCrown mobile casino app collects device-specific information to optimise performance and provide seamless access to our games on smartphones and tablets. If you complete a golden crown casino app download, we may collect data related to your device model, operating system and app usage patterns. This information helps us improve the app's stability and tailor features to your preferences.

Loyalty Program and VIP Data

If you access Golden Crown Casino login page regularly and participate in our loyalty program, we track your Complimentary Points, wagering activity and status progression across our ten loyalty tiers. Our GoldenCrown VIP section maintains additional records related to your play history and exclusive offers, as VIP members receive personalised treatment based on their activity level. Please note that players from Sweden are excluded from our loyalty programme and loyalty point exchanges, in line with regional restrictions.

Restricted Territories and Data Implications

You can review your data whenever you visit Golden Crown Casino online, particularly if you are accessing our services from a restricted jurisdiction. We collect geolocation data to enforce our list of restricted countries, and players attempting to bypass these restrictions using a VPN are not entitled to refunds or withdrawals, and any related data may be retained for compliance and investigation purposes.

Data Security

We at GoldenCrown implement industry-standard encryption protocols, secure servers and access controls to protect your personal and financial information from unauthorised access, alteration or disclosure. All payment transactions, including deposits and withdrawals processed through Visa, Mastercard, Interac, e-wallets, bank transfers and cryptocurrencies via CoinsPaid, are encrypted and monitored for suspicious activity. While we take extensive measures to secure your data, no method of electronic transmission or storage is entirely foolproof, and we encourage you to protect your own login credentials.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory and anti-fraud obligations. If you close your Golden Crown Casino account, we may still retain certain records as required by our licensing authority or applicable financial regulations.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data. You may also request a copy of the information we hold about you or object to certain uses of your data, such as marketing communications.

• You have the right to request access to your personal data
• You have the right to request correction of inaccurate information
• You have the right to request deletion of your data, subject to legal retention requirements
• You have the right to withdraw consent for marketing communications at any time

Third-Party Links

Our website and app may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Children's Privacy

Our services are intended exclusively for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be immediately suspended and reported as required.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any updates will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your information.

Contact Us

Contact us if you have any questions about how Golden Crown Casino handles your data, or if you wish to exercise any of your privacy rights. You can reach our support team via email at support@GoldenCrown Casino.com or through our LiveChat service, available 24/7/365 in English, French and German. We at GoldenCrown will always respond promptly to any privacy-related inquiries and are committed to resolving your concerns transparently.